Refund policy
Refund and Return Policy
We want you to be happy with what you bought. If you are not, here is exactly what you can do and how long you have to do it.
Returning something you changed your mind about
You have 3 days from delivery to ask to return a camera for a refund.
To be accepted it must come back:
- Unused, other than the amount of handling needed to see whether you wanted to keep it
- With every accessory it arrived with, including the microSD card, cable, strap, stickers and manual
- In its original box, with the box itself undamaged
Return postage for a change of mind is paid by you. We recommend a tracked service, because we can only refund a parcel that reaches us.
If it arrived damaged, faulty or wrong
Tell us within 48 hours of delivery and we cover everything: return shipping, and either a replacement or a full refund, whichever you prefer.
This covers a camera that was damaged in transit, does not work as described, or is simply not the finish you ordered.
Two things help us settle it quickly, so please send them with your first message:
- Photographs of the item and the outer packaging
- A short video of the fault, where the problem is something that has to be seen working
Nothing in this section limits your rights under the Consumer Protection Act, 2019.
How to start a return
Email support@lucidobjects.in with your order number and what you would like to happen. We reply within 2 business days with a return address and instructions.
Please do not send anything back before you hear from us. An unannounced parcel is easy to lose track of, and we cannot refund what we cannot match to an order.
When you get your money back
Once the returned camera reaches us we inspect it within 2 business days and then approve or explain.
Approved refunds are issued to the original payment method within 7 business days of approval. How long it then takes to appear is up to your bank or card issuer, and is usually a further 3 to 5 business days. We cannot refund to a different card or account.
Where you paid a shipping charge, it is refunded in full if the item was faulty, damaged or wrong, and is not refunded for a change of mind.
Cancelling before it ships
You can cancel any order for a full refund at any point before it is handed to the courier, which is normally within [DISPATCH TIME] of ordering. Email us and we will stop it if it has not already gone.
Once a parcel is with the courier it has to be handled as a return.
What we cannot take back
- Anything returned after [RETURN WINDOW] days, unless it is faulty
- Cameras with physical damage, liquid damage or signs of misuse that were not present when we sent it
- Returns missing the box or any of the accessories listed above
- Any item bought somewhere other than lucidobjects.in. If you bought through Amazon, their returns process applies and we cannot process it for you
Exchanges
We do not run a separate exchange process. If you want a different finish or a different camera, return the one you have for a refund and place a new order. That is faster than holding your money against a swap.
If you disagree with a decision
Write to our grievance officer, whose details are on our contact page. Complaints are acknowledged within 48 hours and resolved within one month of being received.
LUCID OBJECTS, No 214, MATESHWARI SADAN, 1st Floor, Flat Number 2, 7th cross, R.H.B. Colony, Garudachar Palya, Bengaluru: 560048 support@lucidobjects.in · +91 8431484543