Shipping policy
Shipping Policy
Where we ship
We ship anywhere in India. We do not ship internationally at the moment.
We cannot deliver to PO boxes. Our couriers need an address where somebody can take the parcel.
What it costs
[SHIPPING CHARGE]
The exact figure is shown at checkout before you pay, calculated from the address you enter. Nothing is added afterwards.
When it arrives
| Stage | How long |
|---|---|
| Order placed to handed to courier | ~1-3 days |
| Courier to your door | [DELIVERY TIME] |
Business days are Monday to Friday and exclude public holidays. Orders placed after 2pm IST, at a weekend, or on a holiday start counting from the next business day.
Metro addresses tend to land at the fast end of that range and remote pincodes at the slow end.
Tracking
We send a tracking number by email as soon as the parcel is handed over.
Tracking often takes a few hours to show movement after you receive the number, because the first scan happens when the parcel reaches the courier's sorting hub rather than when it leaves us. A number that shows nothing on the first evening is normal.
Delays
Once a parcel is with the courier, its progress is not something we control. Weather, strikes, local restrictions and festival season backlogs all cause delays, and we will not have earlier information than the tracking page shows.
What we can do, and will: if your parcel has not moved for 7 days, email us and we will open a trace with the courier and stay on it until there is an answer. If it is confirmed lost, you get a replacement or a full refund, whichever you prefer.
If delivery fails
Couriers normally attempt delivery up to three times. After that the parcel comes back to us.
If it was returned because the address was wrong or incomplete, or because nobody was available across all attempts, we refund the cost of the camera but not the original shipping. We are happy to send it again once you pay shipping a second time.
If it was returned through a courier error, we resend at our cost.
Please check the address before you pay. We can change it while the order is still with us, but not once the courier has it.
Damage in transit
Check the parcel before you accept it where you can. If the outer box is visibly crushed, torn or opened, refuse the delivery and tell us the same day.
If you only find the damage after opening, contact us within 48 hours of delivery with photographs of the camera and the packaging. We cover return shipping and send a replacement or refund you in full. This is set out in our refund policy.
Country of origin
Our cameras are manufactured in China and imported by Lucid objects / Bare
LUCID OBJECTS, No 214, MATESHWARI SADAN, 1st Floor, Flat Number 2, 7th cross, R.H.B. Colony, Garudachar Palya, Bengaluru: 560048 support@lucidobjects.in · +91 8431484543